Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use FutureCore's investment education services.
Information We Collect
At FutureCore, we collect information in several ways to provide you with personalized investment education services. When you create an account or interact with our platform, we gather personal details that help us tailor your learning experience and ensure secure access to our educational resources.
Personal Information You Provide
- Full name, email address, and phone number when you register for our learning programs
- Billing information including address and payment details for premium educational content
- Educational background and investment experience level to customize your learning path
- Communication preferences and areas of financial interest
- Responses to surveys and feedback forms about our educational content
Automatically Collected Information
Our platform automatically collects certain technical information to improve your learning experience and ensure our services function properly. This includes your IP address, browser type, device information, and how you navigate through our educational materials. We also track your progress through courses and modules to help you pick up where you left off.
How We Use Your Information
We use the information we collect to enhance your educational journey with FutureCore. Your data helps us personalize course recommendations, track your learning progress, and provide customer support when you need assistance with our investment education platform.
- Delivering personalized investment education content based on your experience level and interests
- Processing payments for premium courses and educational materials
- Sending important updates about new courses, platform changes, and educational opportunities
- Providing technical support and responding to your questions about our learning platform
- Analyzing usage patterns to improve our educational content and user experience
- Ensuring platform security and preventing unauthorized access to your account
Educational Focus
We never use your information to provide actual investment advice or manage your finances. Our platform is strictly educational, focusing on building your knowledge and understanding of investment principles.
Information Sharing and Disclosure
FutureCore takes your privacy seriously and limits how we share your personal information. We only share your data in specific circumstances that directly support your educational experience or when required by law. We never sell your personal information to third parties for marketing purposes.
Service Providers
We work with trusted third-party service providers who help us deliver our educational services. These include payment processors for course purchases, email service providers for communications, and cloud hosting services for platform functionality. All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by South African law, court orders, or government regulations. This includes situations where disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of our users and platform.
Data Security and Protection
Protecting your personal information is a top priority at FutureCore. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards designed to protect your information throughout its lifecycle on our platform.
- SSL encryption for all data transmission between your device and our servers
- Secure server infrastructure with regular security updates and monitoring
- Access controls ensuring only authorized personnel can access your information
- Regular security audits and vulnerability assessments of our systems
- Secure payment processing through PCI-compliant payment providers
- Data backup and recovery procedures to protect against data loss
While we implement strong security measures, no system is completely immune to security risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your personal information.
Your Privacy Rights
Under South African privacy laws, including the Protection of Personal Information Act (POPIA), you have specific rights regarding your personal information. We respect these rights and provide clear processes for you to exercise them.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or outdated. You can review and update most of your information directly through your FutureCore account dashboard, or contact us for assistance with accessing specific data.
Data Deletion
You can request deletion of your personal information, subject to certain legal and operational requirements. When you request account deletion, we will remove your personal data within 30 days, though we may retain certain information for legal compliance or legitimate business purposes as permitted by law.
Communication Preferences
You control how we communicate with you. You can opt out of marketing emails while still receiving important account-related communications. Course completion certificates and security notifications will continue to be sent as these are essential for your account security and educational progress.
Data Retention
We retain your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of information are retained for different periods based on their purpose and legal requirements.
- Account information is retained for the duration of your active account plus 3 years after closure
- Course progress and completion data is kept for 7 years to maintain educational records
- Payment information is retained for 7 years as required by South African tax and financial regulations
- Technical logs and security data are typically retained for 12 months
- Marketing communication records are deleted within 2 years of your last interaction
When retention periods expire, we securely delete or anonymize your information. In some cases, we may retain anonymized data for research and platform improvement purposes, ensuring no personal identifiers remain.
Cookies and Tracking Technologies
FutureCore uses cookies and similar tracking technologies to enhance your learning experience and ensure our platform functions properly. These small data files help us remember your preferences, track your course progress, and provide personalized educational content.
Essential Cookies
These cookies are necessary for basic platform functionality, including login authentication, course navigation, and security features. Essential cookies cannot be disabled as they're required for the platform to work properly.
Performance and Analytics
We use analytics cookies to understand how users interact with our educational content, which helps us improve course materials and platform usability. This data is aggregated and anonymized, focusing on overall usage patterns rather than individual behavior.
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We provide clear information about cookie usage when you first visit our site.
International Data Transfers
While FutureCore primarily operates within South Africa, some of our service providers may process your data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with South African data protection laws.
We only work with service providers who demonstrate adequate data protection standards and implement appropriate security measures. Any international transfers are governed by data processing agreements that require the same level of protection as provided under South African law.
Children's Privacy
FutureCore's investment education platform is designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete that information from our systems.
Parents or guardians who believe their child has provided personal information to FutureCore should contact us immediately so we can remove the information and prevent further collection.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you through email or prominent notices on our platform before the changes take effect.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated. Continued use of our platform after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: info@plexarion.sbs
Phone: +27822576147
Address: 7 Katjiepiering Street, Weltevredenpark, Roodepoort, 1715, South Africa
We aim to respond to all privacy-related inquiries within 7 business days and will work with you to resolve any concerns about your personal information.